Privacy Policy

1. Introduction

TransYeuki ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website transyeuki.com or use our automotive services.

This policy complies with the General Data Protection Regulation (GDPR) and Danish Data Protection Act (Databeskyttelsesloven).

2. Data Controller Information

3. Information We Collect

3.1 Personal Information

• Contact Information: Name, email address, phone number, postal address
• Vehicle Information: Make, model, year, VIN number, service history
• Communication Records: Service requests, correspondence, feedback
• Payment Information: Billing address, payment method details (processed by secure third parties)

3.2 Technical Information

• Website Usage: IP address, browser type, pages visited, time spent
• Cookies and Tracking: See our Cookie Policy for detailed information
• Device Information: Operating system, device type, screen resolution

3.3 Information Sources

• Information you provide directly through forms and communications
• Automatic collection through website use and cookies
• Third-party integrations (with your consent)
• Public sources where legally permissible

4. How We Use Your Information

4.1 Service Provision

• Scheduling and managing automotive service appointments
• Maintaining vehicle service records and history
• Processing payments and managing billing
• Providing customer support and responding to inquiries

4.2 Communication

• Sending service reminders and maintenance notifications
• Newsletter delivery (with your consent)
• Important service updates and safety recalls
• Marketing communications (with opt-in consent)

4.3 Business Operations

• Improving our services and website functionality
• Analyzing usage patterns and customer preferences
• Compliance with legal and regulatory requirements
• Fraud prevention and security measures

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: To provide automotive services you've requested
• Consent: For newsletter subscriptions and marketing communications
• Legitimate Interest: For business operations, fraud prevention, and service improvement
• Legal Obligation: To comply with Danish and EU legal requirements

6. Data Sharing and Disclosure

6.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing (secure, PCI-compliant processors)
• Email delivery services for newsletters and communications
• Website analytics and performance monitoring
• Customer relationship management systems

6.2 Legal Requirements

We may disclose your information when required by law, including:

• Response to court orders or legal processes
• Compliance with Danish tax and business regulations
• Protection of our rights and property
• Emergency situations involving public safety

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

7. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: All data transmission uses SSL/TLS encryption
• Access Controls: Strict employee access limits on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing
• Secure Storage: Data stored in protected, access-controlled environments
• Incident Response: Procedures for handling potential data breaches

8. Data Retention

We retain your personal information only as long as necessary:

• Service Records: 7 years for tax and legal compliance
• Marketing Data: Until you withdraw consent or 3 years of inactivity
• Website Analytics: 26 months maximum
• Email Communications: 3 years or until deletion requested

9. Your Rights Under GDPR

As a data subject, you have the following rights:

9.1 Access and Portability

• Request a copy of your personal data we hold
• Receive your data in a structured, machine-readable format
• Transfer your data to another service provider

9.2 Correction and Deletion

• Correct inaccurate or incomplete personal information
• Request deletion of your personal data ("right to be forgotten")
• Restrict processing in certain circumstances

9.3 Consent and Objection

• Withdraw consent for marketing communications at any time
• Object to processing based on legitimate interests
• Object to automated decision-making and profiling

To exercise these rights, contact us at [email protected] or +45 33 19 48 02.

10. Cookies and Tracking

Our website uses cookies and similar technologies. For detailed information about our cookie practices, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 16, we will delete it immediately.

13. International Data Transfers

Your personal data may be transferred to and processed in countries outside the EEA. When this occurs, we ensure adequate protection through:

• European Commission adequacy decisions
• Standard contractual clauses
• Certification schemes and codes of conduct

14. Data Protection Officer

For data protection inquiries, you may contact our Data Protection Officer:

15. Complaints

If you believe we have violated your privacy rights, you have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet):

16. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Continued use of our services after changes constitutes acceptance of the updated policy.

17. Contact Information

For questions about this privacy policy or our data practices, please contact us: